1. General Shipping Information

Processing Time

In-Stock Products: Orders are processed within 0-30 business days, depending on product availability. Items in stock can be shipped within 24 hours.

Custom-Made Products: Production time for custom-made medieval garments typically takes 7-30 business days, excluding holidays.

Shipment Notification

Once your order ships, you will receive an email titled "Shipment Notification for Order #XXXXXXX with Cosplay Cosmos" containing tracking information.

2. Expected Shipping Timeline

Lead Time

In-Stock Products: 0-1 business day for processing.

Custom-Made Products: 0-30 business days for production.

Shipping Time

We offer the following shipping methods:

Economy Express: 8-20 business days (total shipping time: 8-50 days for customized products).

Standard Express: 7-15 business days (total shipping time: 7-45 days).

Super Express: 5-12 business days (total shipping time: 5-42 days).

3. Customs Duties & Taxes

Customers are responsible for any customs duties, import taxes, or fees charged by the destination country. Cosplay Cosmos is not liable for delays caused by customs clearance. Please consult your local customs office for more information.

4. Tracking Your Order

Once your order ships, a tracking number will be included in the shipment confirmation email. Use this number to monitor your package's delivery status on the courier's website.

5. Handling Delays or Lost Shipments

Delivery Delays

If your package is delayed beyond the expected delivery timeframe, please contact Customer Service for assistance.

Overdue Orders

Up to 10 days overdue: You may request either a full refund or 30% reimbursement upon delivery.

More than 10 days overdue: You may cancel the order for a full refund or keep the item free of charge, paying only the shipping fee.

6. Shipping Issues & Exceptions

Incorrect or Damaged Shipments

If your order arrives damaged or with incorrect items, please contact Customer Service within 14 days. Include photos of the damaged or incorrect product, along with the packaging. For damaged items, we may request additional "Proof of Damage" from the delivery carrier.

Missed or Refused Deliveries

If the delivery is refused or the address provided is incorrect, the customer will be responsible for any re-delivery fees.

7. Custom Orders & International Shipping

Custom-Made Products

Custom medieval garments may take longer to ship due to production times. Please refer to your order confirmation for estimated delivery dates.

International Shipping

We ship worldwide, but delivery times may vary depending on the destination and customs clearance procedures.

8. Return Shipments for Custom Products

Customers returning custom products for modifications must cover the return shipping cost to our facility. We will handle the modification free of charge and cover the cost of re-shipping the item back to you.

9. Shipping Fees for Returns

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a quality issue or shipping error.

Return Label

A return shipping label will be provided for all approved returns. Please follow the instructions given by Customer Service.

10. Important Notes

Express Shipping

For orders requiring express delivery, please contact Customer Service to confirm availability and additional fees.

Refund Adjustments for Free Shipping

If a returned order used a free shipping coupon or promotion, the value of the original shipping will be deducted from the refund.

Contact Us

For questions or concerns about shipping, tracking, or order status, please contact Customer Service at mail@coscosmos.com. We are here to assist with any inquiries or shipping-related issues.

Thank you for choosing Cosplay Cosmos. We look forward to serving you!

Updated on December 31, 2024

Company Information

Email: mail@coscosmos.com